Simple Terms & Info
At The Simple Budget with Jackie, we keep things simple — including the fine print. Here’s what you need to know.
General Information Only
Everything we share — workshops, books, journals, spreadsheets, online courses, blog posts, downloads and tools — is for educational and general information purposes only. It’s designed to help you build better money habits.
It is not personal financial advice.
Not Financial Advice
Jackie Matjasec is not a licensed financial adviser or accountant.
We do not provide investment, taxation or legal advice.
Always consider your own circumstances and seek advice from a qualified professional where needed.
Accuracy & Updates
We do our best to keep all content accurate and up to date, however we cannot guarantee that all information is complete, current or error-free.
Content may be updated or corrected at any time without notice.
How You Use This Information
You are responsible for how you apply budgeting ideas to your personal or business finances.
The Simple Budget and Jackie are not liable for any loss, damage or outcomes that may arise from using (or misusing) the information we provide.
Copyright
All materials — books, workbooks, journals, downloads, templates, graphics, online courses, spreadsheets and website content — are owned by Jackie Matjasec / The Simple Budget.
Please do not copy, reproduce, distribute or adapt our work without written permission.
External Links
We sometimes link to helpful websites or resources.
We are not responsible for the content, accuracy or availability of third-party sites.
Returns & Refunds Policy
Change of Mind
Please choose carefully — we do not offer refunds or returns for:
change of mind
incorrect purchase
if the product isn’t what you expected
This applies to all physical and digital products.
Damaged or Faulty Items
If your item arrives damaged or faulty, email jackie@thesimplebudget.com.au within 14 days with:
your order number
a description of the issue
photos of the product
We will arrange a replacement or refund.
Digital Products & Online Courses
Digital downloads and online courses are non-refundable once purchased.
If you have trouble accessing a file or course:
check your spam/promotions folder
ensure you’re using the correct email
contact us for support
We’re always happy to help with access issues.
Your Rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Shipping & Delivery
Where We Ship
We ship Australia-wide.
International shipping is available for select countries (delivery times vary).
International customers are responsible for any duties or taxes charged by their home country.
Processing Time
Orders are usually packed and sent within 2–3 business days.
Delivery Timeframes
Australia: usually 3–15 business days, depending on your location
International: varies by country and carrier
Shipping Costs
Shipping costs are calculated at checkout based on weight and destination.
Tracking
You’ll receive a tracking number by email once your order is on its way.
Damaged, Missing or Lost Parcels
If your order is damaged on arrival, contact us within 14 days with photos.
Please double-check your shipping address at checkout — orders sent to an incorrect customer-provided address are not eligible for replacement or refund.
Digital Product Access
Access to digital products and courses is delivered instantly by email (or via your account).
Please ensure:
you use a valid email address
you check spam/promotions folders
you have a stable internet connection
If something doesn’t arrive, contact us — we will resend it.
Complaints Handling Procedure
At The Simple Budget with Jackie, we keep things simple — including how you tell us when something isn’t right.
If you have a concern, we’re here to help and fix the issue quickly and fairly.
1. How to Make a Complaint
You can contact us any time via:
Email: jackie@thesimplebudget.com.au
Website: www.thesimplebudget.com.au (contact form)
Please include:
your name
your order number (if relevant)
a brief description of the issue
2. What You Can Contact Us About
We can assist with:
access issues for digital downloads or online courses
damaged or faulty items
workshop or service concerns
customer service issues
general feedback
3. Response Times
We aim to acknowledge all complaints within 3 business days.
Most issues are resolved within 10 business days.
If your complaint relates to:
an NDIS provider
a library
a school
an employment provider
…we may need to work with them as part of the resolution.
4. How We Resolve Complaints
Depending on the issue, solutions may include:
replacing faulty or damaged goods
helping you access digital resources
correcting an error
providing a refund where required under the ACL
We do not offer refunds for:
change of mind
incorrect choice
digital products once accessed or downloaded
(as outlined in our Returns & Refunds Policy).
5. Your Rights
Nothing in this procedure limits your consumer rights under the Australian Consumer Law (ACL).
6. Record Keeping
We securely record complaints to improve our services and identify recurring issues.
Contact Us
We’re here to help.
Email: jackie@thesimplebudget.com.au